Warranty Information

Revised: September 19, 2019

Defintions

  • “You”, “your”,“customer” mean: the individual or organization addressed on the invoice.
  • “Computer Upgrade King”, “CUK”, “CUKUSA”, “we”, “us” and/or “our” mean: Computer Upgrade King, LLC.

Branded Warranty Coverage

All products physically branded with Computer Upgrade King or modified by Computer Upgrade King come with a Limited Lifetime Service Policy (the “Lifetime Service Policy”) for all new laptops and desktops purchased from Computer Upgrade King. This Lifetime Service Policy ensures that you will not be charged labor for repairs, phone support, or online support for the lifetime of your system. This Lifetime Service Policy extends only to the original purchaser, original equipment, or subsequent upgrades purchased from and installed by Computer Upgrade King and labor/service provided by Computer Upgrade King.

Computer Upgrade King products come with a 3-Year Limited Hardware Warranty (the “3-Year Warranty”) on all upgraded parts configured by us that will begin from the date of the original purchase. For all remaining stock OEM parts, the Non-Branded Warranty coverage applies instead of our 3-Year Warranty.

  1. If an issue should arise during the warranty period and is covered by the warranty, Computer Upgrade King will be the first point of contact. Email our Customer Support Department at support@cukusa.com. Provide your order number, serial number, and description of your issue(s). Our support representatives and/or technicians will attempt to diagnose and resolve the problem over email, phone, and remote link. If we determine that the problem is with the product(s) or part(s) of the product(s), we will then either: send you a replacement part(s) (while authorizing the cost(s) of the part(s) on a valid credit card and capturing said funds if replacement part(s) are not returned within 30 days) or have you return the product(s) to us for repair.
  2. During the first 30 days of your invoice date, if an issue should arise during the warranty period and is covered by the warranty, Computer Upgrade King will cover the cost of shipping within the Contiguous United States (lower 48 states). Outside of Contiguous United States, you will be responsible for the cost of shipping the product to Computer Upgrade King and we will ship the product back to you at your cost.
  3. After the first 30 days of your invoice date, if an issue should arise during the warranty period and is covered by the warranty, you will be responsible for the cost of shipping the product back to Computer Upgrade King, and we will be responsible for the return shipping back to the Customer within the contiguous United States (lower 48 states) for up to one year after purchase. After one year from the original ship date, you will be responsible for any shipping charges to and from Computer Upgrade King.
  4. Products sent in for authorization service/exchange must be shipped in original packaging and accompanied by copies of purchase receipts. Replacement packaging can be requested from Computer Upgrade King customer support for a nominal fee.

Request for Replacement Part(s):

Computer Upgrade King will issue you a Return Merchandise Authorization (RMA) Number before replacement part(s) are sent out. Once the original part(s) are returned, the replacement part(s) will be shipped to you. Replacement part(s) will be new or serviceably used, comparable or better in function and performance to the original part and warrantied for thirty (30) calendar days or the remainder of the warranty period, whichever is longer. You are responsible for the cost of shipping the original part back to Computer Upgrade King. We will be responsible for shipping the replacement part to your address within the Contiguous United States (lower 48 states).

Advanced Component Exchange:

In some cases, if approved, you can opt for an advanced component exchange of a replacement part(s). Computer Upgrade King will ship the replacement part(s) before the receipt of the returned part(s). This minimizes the time that you are without a functioning computer. This process, however, requires that you guarantee the product we ship out with a credit card. We will process and hold on your credit card until we receive the returned product, which when received, we will cancel the held credit. However, if your return product is not received within 29 days, we will charge the value of the shipped product on the 30th day.

Return for Repair:

Computer Upgrade King will issue you a Return Merchandise Authorization (RMA) Number before your product is returned for repair. Products sent in for authorization service must be shipped in original packaging and accompanied by copies of purchase receipts. Replacement packaging can be requested from Computer Upgrade King customer support for a nominal fee. Computer Upgrade King is not responsible for any damage to the product that occurs while the product is in transit from you to Computer Upgrade King, regardless of sufficient or negligent packaging.

For International Customers

Computer Upgrade King will not cover shipping to or from addresses outside of the Contiguous United States (lower 48 states). You will be responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement and repaired part(s) and product(s), and for arranging and paying for the shipment of any defective part(s) and product(s) back to Computer Upgrade King. All international customers are responsible for all custom duties, VAT, and other associated taxes and charges.

This warrenty does not cover:

  • Liquid cooling/water cooling components are covered for 1 year only and are not included in the 3-Year Warranty on any Computer Upgrade King system.
  • Special order parts are warrantied only for as long as their original underlying manufacturer warranty
  • AMD video cards are considered special order parts and are warrantied for 2 years only.
  • All non-Computer Upgrade King branded accessories such as, but not limited to, monitors, speakers, mice, keyboards, etc.
  • Monitors are covered by Computer Upgrade King for 1 year only.
  • All promotional items.
  • Shipping damage, other than the first original shipment.
  • All software, including the operating system and any software added at the Customer’s request.
  • Damage caused by actions that are beyond Computer Upgrade King’s control, such as: lack of maintenance, impacts, liquids, fire, lightning, acts of God, or any other disasters.
  • Products that have been damaged through abuse, misuse, or mishandling.
  • Inadequate or excessive electrical power surges or other power irregularities.
  • Any products for which Computer Upgrade King has not received full payment.
  • Any products not originally purchased from Computer Upgrade King.
  • Any parts in products that were not modified or installed by Computer Upgrade King defer to the Non-Branded Warranty coverage.
  • Unauthorized modification of the product as a whole or part of the product including overclocking.

Computer Upgrade King will not replace, repair, or refund any purchase if the item serial numbers do not match, or if the product is not sold directly by Computer Upgrade King, LLC. We will replace defective parts with the same or comparable parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Do not include any accessories with your computer system for warranty repairs. If you do include such accessories, Computer Upgrade King will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found, we will charge a diagnosis fee, advise the Customer, and return the non-defective product only once the Customer has settled the aforementioned diagnosis fee and return shipping fees.

Before sending the product back for repair or replacing a part, please ensure that any important information e.g. confidential documents, personal information, and data is backed up on an external storage device. Computer Upgrade King is not responsible for any data loss or corruption. If there are any removable media such as CDs, DVDs, USB Drives, etc., please make sure they are removed from the product before sending the product back for repair or replacing a part. Computer Upgrade King is not responsible for any lost or damaged removable media.

EXCEPT AS EXPRESSLY STATED HEREIN, COMPUTER UPGRADE KING MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED, VERBAL OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY COMPUTER UPGRADE KING.

Customer specifically agrees that Customer waives, in advance, any causes of action, rights, or claims against Computer Upgrade King related to the loss, disclosure, or dissemination of Customer’s data, software, or personal files during or after the performance of warranty service. The Customer agrees that any claim or cause of action whatsoever against Computer Upgrade King, including but not limited to those in contract or tort, shall be limited to the amount Customer actually paid for a computer system at issue or $1,000.00, whichever is greater.

Computer Upgrade King desires to maintain a positive relationship with its customers and without waiving any of the limitations in the preceding paragraphs, Computer Upgrade King may at its sole and exclusive discretion elect to return actual funds paid by Customer for goods or services provided by Computer Upgrade King. Any such refund is in no way an admission of any liability, wrong-doing, or the basis for any cause of action against Computer Upgrade King and is a simple expression of goodwill. In the event Customer is offered a refund of monies actually paid, each and every aspect of this Waiver and Limitation of Liability shall remain in full force and effect. Customer waives all rights, claims, causes of action, and other damages in excess of actual funds paid and then returned by Computer Upgrade King.

Non-Branded Warranty Coverage

All products that are not physically branded with Computer Upgrade King or not modified by Computer Upgrade King come as advertised, with only the standard original manufacturer warranty and 30 day online and phone support. If a computer system is hardware defective within the first 30 days of the delivery date, then Computer Upgrade King will cover shipping costs within the Contiguous United States (lower 48 states).

For International Customers:

Computer Upgrade King will not cover shipping to or from addresses outside of the Contiguous United States (lower 48 states). You will be responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement and repaired part(s) and product(s) and for arranging and paying for the shipment of any defective part(s) and product(s) back to Computer Upgrade King. All international customers are responsible for all custom duties, VAT and other associated taxes and charges.

Questions and Comments

For any service or warranty questions, please contact us at support@cukusa.com or (800) 985-9364

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