Depending if you purchased through eBay or the website, please provide us with any of the following information:
eBay Store Purchases:
*The Order/Invoice Number can be found on the packing slip attached to the outside of the brown box that was shipped to you.
All tracking numbers will be sent via email when the item is shipped.
Our pickup time for USPS packages is roughly 12:00PM EST and all UPS packages are picked up at 5:30PM-6:00PM EST. Tracking numbers should all be valid by 8:00PM EST. If you do not receive a tracking number within the estimated ship date, please contact us for more information.
We can ship to any country except for the countries listed below:
The countries above were flagged from previous transactions as being a high risk to us for fraudulent payments or customs issues. As a result, we will not ship to any address located in the above countries.
We do NOT recommend mail forwarding. Mail forwarding puts the customer at risk for damage during shipping which may be reflected on the customer as a restocking fee, should they wish to return the item. It is impossible to tell if the damage to the item was done through our carrier or the mail forwarding company, as a result we cannot claim insurance with our carrier on the package. If the situation should arise where the customer chooses to use mail forwarding, then it will be YOUR responsibility to get it from the mail forwarding location to you. We will not be responsible for any forms, taxes, payments, etc required by your mail forwarder and all such claims will automatically be denied.
If any issues arise during the shipment from us to the original shipping address, we will address them as it is our responsibility.