Frequently Asked Questions




  • My computer box appears to have been opened. Is my item new?
  • The manufacturer does not sell this computer model with these specifications, so how do we?
  • I want to a slightly different configuration from what you have offered. Can you help me?
  • Can you upgrade or change the video card on a laptop?
  • Can I get a different color (i.e. gold, purple, etc.) laptop of this kind?



  • Where can I find my UPS or USPS tracking number?
  • Will you ship to my country? Which countries are not eligible for shipping?
  • I plan on using a mail forwarder (i.e. UPS Store, Aramex, etc) for international shipments, will this be a problem?
  • Do you ship to PO Box or APO/FPO addresses?
  • Can you ship my laptop via USPS, DHL, or FedEx?


  • What does it mean to have "Up to 1 Year" warranty?
  • Who do I contact for warranty?
  • Is manufacturer warranty valid in my country?
  • Do the upgrades applied to the laptops void the warranty?
  • Can I get an extended warranty?
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