Frequently Asked Questions

I plan on using a mail forwarder (i.e. UPS Store, Aramex, etc) for international shipments, will this be a problem?

We do NOT recommend mail forwarding. Mail forwarding puts the customer at risk for damage during shipping which may be reflected on the customer as a restocking fee, should they wish to return the item. It is impossible to tell if the damage to the item was done through our carrier or the mail forwarding company, as a result we cannot claim insurance with our carrier on the package. If the situation should arise where the customer chooses to use mail forwarding, then it will be YOUR responsibility to get it from the mail forwarding location to you. We will not be responsible for any forms, taxes, payments, etc required by your mail forwarder and all such claims will automatically be denied.

If any issues arise during the shipment from us to the original shipping address, we will address them as it is our responsibility.

Do you ship to PO Box or APO/FPO addresses?

Unfortunately we do not. UPS policy prohibits delivery in addresses which use PO Box or APO/FPO.

Warranty

What does my 3-year warranty cover?

Laptops: Your three-year warranty covers all upgraded components in your laptop, for three years from date of purchase.

Desktops: Your three-year warranty covers all original components in your desktop, for three years from date of purchase. From top to bottom, if you have any issues we will be here to help you get it taken care of. Certain restrictions apply, visit our warranty page for more details.

What does it mean to have "Up to 1 Year" warranty?

Warranty officially begins when the item is sold from the manufacturer to one of the distributors or re-sellers. When the item finally arrives in our stock it may have part of the warranty expired as a result of being sold to us or sitting in the distribution or re-seller stock. Certain manufacturers may accept our invoice as proof of purchase to offer you a full warranty or allow you to register the item to claim the full 1 year warranty from YOUR purchase date.

Who do I contact for warranty?

Please contact Computer Upgrade King support first for any warranty needs. Our customer service team is ready to assist you 9:00AM-5:30PM EST M-F for your needs. Although manufacturer warranty will exist on your computer, please make us your primary and initial point of contact for any warranty needs to determine if your computer upgrades are at fault or the issue may be covered by us.

Is manufacturer warranty valid in my country?

This is entirely dependent on the type of problem and your location. We have found that manufacturers can be picky in some places and lax in others. Please contact your local manufacturer's customer service for full details. If a problem occurs, we suggest you contact us first to determine if the problem is related to an upgrade we performed. If it is, please see our warranty information section for more details, otherwise, you should be able to try contacting the manufacturer to see if they will warranty the item in your area.

Do the upgrades applied to the laptops void the warranty?

All laptops are sold with a 3 year Computer Upgrade King warranty and a 1 year manufacturer warranty for the original (non-upgraded) components. Although most manufacturers will not warranty the upgrades we perform, we will do our best to assist you to get your issues resolved. We strongly urge buyers to contact the manufacturer prior to purchasing to see if warranty is valid in your country.

Can I get an extended warranty?

Unfortunately at this time Computer Upgrade King does not offer any additional warranty support outside the 1 year from the manufacturer and the 3 year warranty provided by us.

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